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XMission

32 Reviews

XMission is one of the oldest and most experienced Internet companies in the United States, and Utah’s leading independent Internet provider. Headquartered in Salt Lake City, XMission provides broadband Internet connectivity, email hosting, digital phone services, web hosting, and server colocation.

XMission has provided service on the UTOPIA Community MetroNet™ since 2005. Because of our large, diverse carrier network (100 Gigabits), and extensive experience as an Internet provider, XMission gives UTOPIA customers exactly what they pay for: incredible speeds and smart, responsive customer service. We encourage you to research more about XMission’s reputation at DSLReports.com.

In 2007, XMission became the first Internet service provider in Utah to upgrade to 100% renewable energy by purchasing enough Renewable Energy Credits (RECs) to offset our entire carbon footprint.

XMission also proudly supports hundreds of Utah’s nonprofit organizations by providing free web hosting services, in-kind donations, and sponsoring community-based events and facilities, including the Utah Arts Festival, Living Traditions Festival, and the Twilight Concert Series.

For additional information, please visit us at www.xmission.com/UTOPIA. XMission can be reached by email at sales@xmission.com or by toll-free phone at 877.964.7746.

Contact Information

Address: 51 East 400 South – Suite 200 – Salt Lake City, UT 84111

Telephone

  • Main: 877.964.7746
  • Technical: 877.964.7746 x4
  • Billing: 877.964.7746 x3
  • Sales: 877.964.7746 x2

Email

  • Main: sales@xmission.com
  • Technical: support@xmission.com
  • Billing: billing@xmission.com
  • Sales: sales@xmission.com

XMission Website

 

 

 

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 41 reviews
by Mike Lawson on UTOPIA
Buyer Beware on this one.

I have been with xmission for several years now. Tech support is great, and the service itself has been good. The issue I have with xmission is their business practice. They recently lowered their prices on the voip phone service from $25 a month to $15 a month. I found this out by going to their website. I get my bill and I am still being billed for $25 dollars a month.I have been having issues with Netflix buffering. I am only getting 96 mbps. Their slowest speed advertised on their site is 250 mbps for $37 a month plus Utopia fees. I get on the phone with tech support, and they tell me I am configured as a 100 mbps user. Foolish me. I have been paying the price for the higher speed for years now, and getting the lower speed.In short as pricing and speeds change they leave their customers on older set ups and paying more money.

by Brian on UTOPIA
Solid

Solid service. They protect your privacy, and they are transparent.

by Collin on UTOPIA

We have had utopia for about 2 months and the speed has been awesome, i am very impressed with both utopia and xmission.

by Christer Edwards on UTOPIA
Best ISP

Xmission is consistently great. If they are an option, use them!

by Kyle on UTOPIA
Xmission rocks

I have had Xmission way back in dileup times.Now with utopia and xmission.Life is good very good!Fast affordable and very reliable A+ customer service.

by Sassy on UTOPIA
say no

can you say no?

by Dell on UTOPIA
Very happy with XMission

XMission is one of the few businesses I actually recommend to friends and family without them asking!I've been very happy with the service I have received from XMission. I've been using UTOPIA since they first came to Orem, but switched to XMission several years ago when our first provider went under. I didn't know how much better it could be! I have been thrilled with the level of service and professionalism they have provided. I especially love the notifications about the rare, occasional outages and disconnects. They are SO FAST in letting me know exactly what is happening, when it will be fixed, and when it's done. Sometimes I don't even realize the internet is down before they have already notified me of a situation. It rarely happens, though, but when it does, I really appreciate knowing what's going on.XMission is what an internet service provider should be. Rock stable, silent perfection, and immediately responsive when issues arise. I highly recommend them!

by James on UTOPIA
Why are you waiting? Make the switch.

After years of waiting Utopia finally made it to my street. Overnight Xmission tripled my download speed for the same money! As for upload, no more throttling means that upload speed is 25 times faster!!! I have always been a fan of an open network and you should be too, because it means lightning fast speeds at competitive pricing.Don't let the cost of Utopia build out scare you off, as you can either lease the line, or financing the cost over manageable monthly payments. I selected to pay for the build out because once it is paid off my internet cost will almost drop in half. Xmission and Utopia rock! Invest in your high speed bandwidth future and you will never regret it!

by John on UTOPIA
What happened

They were a great company. Switched to xmission about 2 years ago for Utopia. First year was awesome only down for scheduled stuff. But for the last 8 months they seem to go down more than usual. I feel like I'm on comcast or century link sometimes. Sometimes 30 secs to several hours every month. I understand about outages happening but not as many as I had over last 8 months, with one issue being on my end. Never had this issue with other isp I had they just cap you at 300 gig a month. Support is great and so is sales.

by Wyatt on UTOPIA
Fast and great

I bought the house I did partly because of the availability of gigabit UTOPIA. I did a lot of research about the different ISPs that service UTOPIA. Some have lower data caps than what UTOPIA imposes, which is silly. Pricing is about the same for most, so what sets them all apart? Service. As part of my research, I filled out the various 'contact us' forms or sent emails to all of the ISPs. I never got a response from most. In fact, there was one whose website that is linked to from the UTOPIA page at doesn't even load correctly. XMission was prompt in their reply and gave me all the info I asked for. That, and their strong privacy stance made them my top choice.

Since starting my service eight months ago, there have only been a couple of outages, and I knew about them due to their proactive notices. Any change in support hours or availability is also preceded with a notice, well ahead of the change. I have never had any issues with billing. Setting up auto pay was easy. Their website is definitely no-frills, but that's fine by me. It works.

I would like to have a few more pieces of information available to me, like monthly/weekly data usage, and some historical data.

Would I recommend XMission to my friends and family? Absolutely yes, without hesitation.

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Submit your review
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2
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4
5
Submit
     
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Create your own review

Average rating:  
 41 reviews
by Mike Lawson on UTOPIA
Buyer Beware on this one.

I have been with xmission for several years now. Tech support is great, and the service itself has been good. The issue I have with xmission is their business practice. They recently lowered their prices on the voip phone service from $25 a month to $15 a month. I found this out by going to their website. I get my bill and I am still being billed for $25 dollars a month.I have been having issues with Netflix buffering. I am only getting 96 mbps. Their slowest speed advertised on their site is 250 mbps for $37 a month plus Utopia fees. I get on the phone with tech support, and they tell me I am configured as a 100 mbps user. Foolish me. I have been paying the price for the higher speed for years now, and getting the lower speed.In short as pricing and speeds change they leave their customers on older set ups and paying more money.

by Brian on UTOPIA
Solid

Solid service. They protect your privacy, and they are transparent.

by Collin on UTOPIA

We have had utopia for about 2 months and the speed has been awesome, i am very impressed with both utopia and xmission.

by Christer Edwards on UTOPIA
Best ISP

Xmission is consistently great. If they are an option, use them!

by Kyle on UTOPIA
Xmission rocks

I have had Xmission way back in dileup times.Now with utopia and xmission.Life is good very good!Fast affordable and very reliable A+ customer service.

by Sassy on UTOPIA
say no

can you say no?

by Dell on UTOPIA
Very happy with XMission

XMission is one of the few businesses I actually recommend to friends and family without them asking!I've been very happy with the service I have received from XMission. I've been using UTOPIA since they first came to Orem, but switched to XMission several years ago when our first provider went under. I didn't know how much better it could be! I have been thrilled with the level of service and professionalism they have provided. I especially love the notifications about the rare, occasional outages and disconnects. They are SO FAST in letting me know exactly what is happening, when it will be fixed, and when it's done. Sometimes I don't even realize the internet is down before they have already notified me of a situation. It rarely happens, though, but when it does, I really appreciate knowing what's going on.XMission is what an internet service provider should be. Rock stable, silent perfection, and immediately responsive when issues arise. I highly recommend them!

by James on UTOPIA
Why are you waiting? Make the switch.

After years of waiting Utopia finally made it to my street. Overnight Xmission tripled my download speed for the same money! As for upload, no more throttling means that upload speed is 25 times faster!!! I have always been a fan of an open network and you should be too, because it means lightning fast speeds at competitive pricing.Don't let the cost of Utopia build out scare you off, as you can either lease the line, or financing the cost over manageable monthly payments. I selected to pay for the build out because once it is paid off my internet cost will almost drop in half. Xmission and Utopia rock! Invest in your high speed bandwidth future and you will never regret it!

by John on UTOPIA
What happened

They were a great company. Switched to xmission about 2 years ago for Utopia. First year was awesome only down for scheduled stuff. But for the last 8 months they seem to go down more than usual. I feel like I'm on comcast or century link sometimes. Sometimes 30 secs to several hours every month. I understand about outages happening but not as many as I had over last 8 months, with one issue being on my end. Never had this issue with other isp I had they just cap you at 300 gig a month. Support is great and so is sales.

by Wyatt on UTOPIA
Fast and great

I bought the house I did partly because of the availability of gigabit UTOPIA. I did a lot of research about the different ISPs that service UTOPIA. Some have lower data caps than what UTOPIA imposes, which is silly. Pricing is about the same for most, so what sets them all apart? Service. As part of my research, I filled out the various 'contact us' forms or sent emails to all of the ISPs. I never got a response from most. In fact, there was one whose website that is linked to from the UTOPIA page at doesn't even load correctly. XMission was prompt in their reply and gave me all the info I asked for. That, and their strong privacy stance made them my top choice.

Since starting my service eight months ago, there have only been a couple of outages, and I knew about them due to their proactive notices. Any change in support hours or availability is also preceded with a notice, well ahead of the change. I have never had any issues with billing. Setting up auto pay was easy. Their website is definitely no-frills, but that's fine by me. It works.

I would like to have a few more pieces of information available to me, like monthly/weekly data usage, and some historical data.

Would I recommend XMission to my friends and family? Absolutely yes, without hesitation.

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3
4
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