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XMission

32 Reviews

XMission is one of the oldest and most experienced Internet companies in the United States, and Utah’s leading independent Internet provider. Headquartered in Salt Lake City, XMission provides broadband Internet connectivity, email hosting, digital phone services, web hosting, and server colocation.

XMission has provided service on the UTOPIA Community MetroNet™ since 2005. Because of our large, diverse carrier network (30+ Gigabits), and extensive experience as an Internet provider, XMission gives UTOPIA customers exactly what they pay for: incredible speeds and smart, responsive customer service. We encourage you to research more about XMission’s reputation at DSLReports.com.

In 2007, XMission became the first Internet service provider in Utah to upgrade to 100% renewable energy by purchasing enough Renewable Energy Credits (RECs) to offset our entire carbon footprint.

XMission also proudly supports hundreds of Utah’s nonprofit organizations by providing free web hosting services, in-kind donations, and sponsoring community-based events and facilities, including the Utah Arts Festival, Living Traditions Festival, and the Twilight Concert Series.

For additional information, please visit us at www.xmission.com/UTOPIA. XMission can be reached by email at sales@xmission.com or by toll-free phone at 877.964.7746.

Contact Information

Address: 51 East 400 South – Suite 200 – Salt Lake City, UT 84111

Telephone

  • Main: 877.964.7746
  • Technical: 877.964.7746 x4
  • Billing: 877.964.7746 x3
  • Sales: 877.964.7746 x2

Email

  • Main: sales@xmission.com
  • Technical: support@xmission.com
  • Billing: billing@xmission.com
  • Sales: sales@xmission.com

XMission Website

 

 

 

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Fast and great

Dec 29, 2015 by Wyatt

I bought the house I did partly because of the availability of gigabit UTOPIA. I did a lot of research about the different ISPs that service UTOPIA. Some have lower data caps than what UTOPIA imposes, which is silly. Pricing is about the same for most, so what sets them all apart? Service. As part of my research, I filled out the various 'contact us' forms or sent emails to all of the ISPs. I never got a response from most. In fact, there was one whose website that is linked to from the UTOPIA page at doesn't even load correctly. XMission was prompt in their reply and gave me all the info I asked for. That, and their strong privacy stance made them my top choice.

Since starting my service eight months ago, there have only been a couple of outages, and I knew about them due to their proactive notices. Any change in support hours or availability is also preceded with a notice, well ahead of the change. I have never had any issues with billing. Setting up auto pay was easy. Their website is definitely no-frills, but that's fine by me. It works.

I would like to have a few more pieces of information available to me, like monthly/weekly data usage, and some historical data.

Would I recommend XMission to my friends and family? Absolutely yes, without hesitation.


Good internet, poor website and communication.

Aug 31, 2015 by Ryan

Internet runs well, we have only had it for a few weeks but I haven't had problems with anything I do online. We run our phones through the internet and I play online games, so I use a lot of internet. However, the human side of xmission sucks. I put in our request to get xmission and we got the internet running, but they never sent s a bill, I checked both email accounts, including the spam bins, but the only thing I got from them was a notification of termination because we hadn't paid the bill. Well no crap where the heck am I suppose to pay it. I talked to them over the phone got it mostly worked out. Which then meant I had to deal with their website. Which also is very annoying to use because you have to resign-in every time you load a new page. Tried changing my password, and failed. tried 1 password and they didn't like it despite the fact the tracer said they matched and was a strong password. Then it told me I had tried too many time to change my password so I couldn't.


Easily the best ISP in Utah

Aug 05, 2015 by Daniel Wells

I am a IT professional and have been using xmission for 10 years. Best ISP I have ever used!


Bestest ISP in Utah

Jun 28, 2015 by Luis

Other ISP providers are a distant second place, had service with Xmission for many years and only experienced a one time maintenance outage issue, excellent service and phone support when needed (rarely used it) may be once every 2-3 years. and I highly recommend their Internet service, I would recommend you moving to a location that can offers their service just for that reason because other ISP's are too expensive or unreliable or offer lower internet speeds.


Outstanding ISP

Jun 27, 2015 by Eric Eide

XMission is an outstanding ISP, period. I have been an XMission-via-UTOPIA customer for several years, since shortly after UTOPIA became available in my neighborhood. The Internet service has been consistently great, and XMission's staff have been consistently great. I have always found it easy to reach a knowledgeable person at XMission—not just "some" live person, but a person who can actually help me resolve my issue. Beyond the quality of the service, XMission is actively engaged in the Salt Lake community and protects its customers through its strong privacy policy. Whether you are technically savvy or not, I strongly recommend XMission as your UTOPIA ISP.


Decent, but need options like ESPN3

Jan 01, 2015 by Josh

Pretty stable. Flat rate. But I would like to see them offer free ESPN3 access like Sumo does. One thing that bugged me the other day was the network was down all afternoon and they blamed it on UTOPIA. I found out from a contact with UTOPIA that many times it is them, but not that time. XMission never did come out and say what really took place.


I just saved $20 by switching to XMission and I'm getting way faster service!

Jun 25, 2014 by Danny

I just saved $20 by switching to XMission and I am getting an additional 40 more megabits of service.

No brainer to go with XMission :-)

100 megabit service - wow, I love it!


Amazing support. Transparent. Cool team.

Jun 19, 2014 by Travis Millward

I've had XMission for over two years now. They were my first choice when utopia lines were installed at my house as they were highly recommended by all of my network engineer friends. They are amazing. Simply google 'xmission' and you'll wonder how you can get them even if you don't have access to utopia.

Their support is insane. I've gotten a live person to talk to anytime I have ever needed support. Including 2 am when my ip address was changed due to something happening with utopias lines. They have ALWAYS followed up on every request I've ever sent in. They'll put me on hold to go talk to engineers in the same building to get me the best answers. Amazing.

They are transparent. Any XMission subscriber knows this. Not only transparent regarding law enforcement requests they receive but they also send emails for every little hiccup, scheduled maintenance , downtime, out of office for work party, etc... Each message contains what, where, when, why, who, how, how long, what they are doing to fix it, what it means to me, etc...

They are a Utah company. This is important to me. The people running it are local and part of my local or extended community. (I believe several of the alternative ISPs are local as well, which is a big plus for having utopia ! )


The Best Provider I could ever wish for

May 08, 2014 by Alex

Its a sad state of affairs when politics controls access to the last frontier of the human race. As a Midvale resident I only knew of the availability of Utopia and xmission because of a personal interest in top notch internet access. The Maquarie capital deal will be a huge boon to the economy of Utah as well as a good advertising lesson in how to spread the word of top tier internet. Hopefully Comcast and Centurylink will learn a thing or two about what real internet access is. Fully symmetric 100mbs or 1Gbps access is the present. One day the slowest tier will be 1Gbps access just like "Google Fiber"! The only limit to access speed is the equipment on either end of the fiberglass strand.


Everything an ISP should be

Apr 22, 2014 by Shawn Badger

XMission has the best service, the best price, and the best track record of any ISP in the state of Utah. You can't go wrong with them.


UTOPIA , USA 4.9 5.0 32 32 I bought the house I did partly because of the availability of gigabit UTOPIA. I did a lot of research about the different ISPs that service UTOPIA. Some have lower data caps than
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